Privacy Policy

Last Updated: February 2026

Dubai Borka Mart (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you visit our website, place an order, or interact with us through our platforms.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you place an order or contact us, we may collect:

• Full name

• Phone number

• Email address (if provided)

• Delivery and billing address

• Social media profile name

• Order details and transaction history

• Payment confirmation details

B. Non-Personal Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Internet service provider

• Website activity and browsing behavior

2. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity (to fulfill your order)

• Legitimate business interests (fraud prevention, service improvement)

• Your consent (for marketing and promotional communications)

• Legal obligations under applicable laws of Bangladesh

3. IP Address and Fraud Prevention

To protect our business and customers from fraudulent orders and misuse of services, we may log IP addresses during checkout, login, or account activity.

IP data is used strictly for:

• Order verification

• Fraud detection and prevention

• Security monitoring

• System protection

IP address information is not sold and is not used for personal profiling.

4. How We Collect Information

We collect information through:

• Our official website (WooCommerce checkout and account pages)

• Facebook Messenger

• Instagram Direct Messages

• WhatsApp Business

• Phone calls and manual order confirmation

• Advertising platforms and analytics tools

5. Cookies and Tracking Technologies

Our website may use cookies and tracking tools including:

• Facebook Pixel

• Google Analytics

• Google Tag Manager

These tools help us:

• Analyze website traffic

• Improve user experience

• Measure advertising performance

• Deliver relevant advertisements

You may disable cookies through your browser settings. However, some website features may not function properly without cookies.

6. How We Use Your Information

We use collected information to:

• Process, confirm, and deliver orders

• Communicate order updates

• Provide customer support

• Prevent fraud and suspicious activities

• Improve website performance

• Conduct marketing and promotional campaigns

• Comply with legal obligations

We do not sell or rent personal information.

7. Payment Information

Payments may be processed through trusted Bangladeshi payment providers such as:

• SSLCommerz

• bKash

• Nagad

• Rocket

• Upay

• Other approved payment gateways

We do not store sensitive financial information such as full card numbers, PINs, or mobile financial service credentials.

All payment processing is handled through secure systems operated by the respective payment providers.

8. Sharing of Information

We may share limited personal data with:

• Courier and delivery partners

• Payment gateway providers

• Marketing and advertising platforms (such as Facebook and Instagram)

• IT and hosting service providers

These third parties are required to handle data securely and only for authorized purposes.

We do not share data with unauthorized third parties.

9. International Data Transfers

Because we use international platforms such as Meta (Facebook/Instagram) and Google services, some data may be processed on servers located outside Bangladesh.

By using our services, you acknowledge and consent to such international data transfers where necessary.

10. Data Security

We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, misuse, loss, or disclosure.

Access to customer information is restricted to authorized personnel only.

While we take reasonable security measures, no online transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders

• Provide customer service

• Comply with legal and accounting obligations

• Prevent fraud and resolve disputes

After this period, data may be securely deleted or anonymized.

12. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications

• Request information about how your data is processed

To exercise any of these rights, please contact us using the details below.

13. Children’s Privacy

Dubai Borka Mart does not knowingly collect personal information from children under the age of 13. If such information is identified, it will be removed promptly.

14. Limitation of Liability

We are not responsible for privacy practices of third-party platforms, payment gateways, or external websites linked from our site.

Our responsibility is limited to data collected directly through our official platforms.

15. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Updates will be reflected by revising the “Last Updated” date.

Continued use of our services indicates acceptance of the revised policy.

16. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Bangladesh.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Dubai Borka Mart
Email: [email protected]
Phone: +880 1893-365555
Address: 59/A, Islampur Road, Patuatuli 1100, Dhaka, Bangladesh