Privacy Policy
Last Updated: February 2026
Dubai Borka Mart (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you visit our website, place an order, or interact with us through our platforms.
By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
When you place an order or contact us, we may collect:
Full name
Phone number
Email address (if provided)
Delivery and billing address
Social media profile name
Order details and transaction history
Payment confirmation details
B. Non-Personal Information
When you visit our website, we may automatically collect:
2. Legal Basis for Processing
We process your personal information based on:
Contractual necessity (to fulfill your order)
Legitimate business interests (fraud prevention, service improvement)
Your consent (for marketing and promotional communications)
Legal obligations under applicable laws of Bangladesh
3. IP Address and Fraud Prevention
To protect our business and customers from fraudulent orders and misuse of services, we may log IP addresses during checkout, login, or account activity.
IP data is used strictly for:
IP address information is not sold and is not used for personal profiling.
4. How We Collect Information
We collect information through:
Our official website (WooCommerce checkout and account pages)
Facebook Messenger
Instagram Direct Messages
WhatsApp Business
Phone calls and manual order confirmation
Advertising platforms and analytics tools
5. Cookies and Tracking Technologies
Our website may use cookies and tracking tools including:
Facebook Pixel
Google Analytics
Google Tag Manager
These tools help us:
You may disable cookies through your browser settings. However, some website features may not function properly without cookies.
6. How We Use Your Information
We use collected information to:
Process, confirm, and deliver orders
Communicate order updates
Provide customer support
Prevent fraud and suspicious activities
Improve website performance
Conduct marketing and promotional campaigns
Comply with legal obligations
We do not sell or rent personal information.
7. Payment Information
Payments may be processed through trusted Bangladeshi payment providers such as:
We do not store sensitive financial information such as full card numbers, PINs, or mobile financial service credentials.
All payment processing is handled through secure systems operated by the respective payment providers.
8. Sharing of Information
We may share limited personal data with:
Courier and delivery partners
Payment gateway providers
Marketing and advertising platforms (such as Facebook and Instagram)
IT and hosting service providers
These third parties are required to handle data securely and only for authorized purposes.
We do not share data with unauthorized third parties.
9. International Data Transfers
Because we use international platforms such as Meta (Facebook/Instagram) and Google services, some data may be processed on servers located outside Bangladesh.
By using our services, you acknowledge and consent to such international data transfers where necessary.
10. Data Security
We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, misuse, loss, or disclosure.
Access to customer information is restricted to authorized personnel only.
While we take reasonable security measures, no online transmission can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only as long as necessary to:
After this period, data may be securely deleted or anonymized.
12. Your Rights
Subject to applicable laws, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Request information about how your data is processed
To exercise any of these rights, please contact us using the details below.
13. Children’s Privacy
Dubai Borka Mart does not knowingly collect personal information from children under the age of 13. If such information is identified, it will be removed promptly.
14. Limitation of Liability
We are not responsible for privacy practices of third-party platforms, payment gateways, or external websites linked from our site.
Our responsibility is limited to data collected directly through our official platforms.
15. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Updates will be reflected by revising the “Last Updated” date.
Continued use of our services indicates acceptance of the revised policy.
16. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Bangladesh.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Dubai Borka Mart
Email: [email protected]
Phone: +880 1893-365555
Address: 59/A, Islampur Road, Patuatuli 1100, Dhaka, Bangladesh